Hire Agreement + Policies

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    1. You, the customer/leasee, will need to provide your full name, email, phone number and credit/debit card details. Photo ID is also required to prove your identity. All information will be stored securely and is not issued to any third parties.

    2. Full payment is required to secure and confirm your booking.

    3. Standard booking periods are from Thursday (delivery and pick up day) to Monday. Week day or extended hire is available upon request and may be subject to additional charges.

    4. Under 18 years of age MUST select the Hire Insurance option for their booking to be approved.

  • Items can be picked up from Dalyellup, Western Australia 6230.

    1. All items must be returned by 5pm Monday unless other arrangements are made.

    2. If not returned by 5pm Monday – $50 late fee is charged per day.

  • Items can be delivered for an additional $15 in local area including Dalyellup, Bunbury, Millbridge and Treendale.

    • All items are only able to be delivered Friday's between the hours of 9:30am and 2:30 pm unless other arrangements are made.

  • Photo ID must be sighted to carry out an address and identity check for all new customers. This is to confirm your location and identity to prevent theft and fraud. A booking will only be confirmed once the information passes the assessment process. Indulge Bag Hire reserves the right to cancel any bookings that do not pass the ID check.

  • Billing and Shipping:

    It is the responsibility of the customer/leasee to ensure all information is correct before placing an order. If address details are incorrect Indulge Bag Hire takes no responsibility for the loss of items during delivery or incorrect delivery. The customer will be charged the full RRP to replace the item if it is lost due to incorrect delivery information. Please note that an item which is ‘left with reception’ or a third party at the request of a customer requires the customer to take full responsibility for any loss that may occur.

    1. Do not attempt to wash or repair your item, professional cleaning and maintenance will be carried out if required.

    2. In the event that the item is not returned on time, and you have made no attempt to contact Indulge Bag Hire, your credit card will be charged for each day the item is late. You will be contacted to return the item. If no attempt is made within 7 days to return the item, your credit card will be charged with the full RRP of the item hired along with fees to cover the loss of bookings that may have been affected. An administration and processing fee of $25 may also be charged.

    3. Insurance will cover minimal damages under $50 (minor wear only). Your credit card will be charged if the repair cost exceeds this amount.

    4. It is a requirement that items are sent back with the original packaging (including the box to prevent damages in transit).

    5. If packaging or item parts (such as chains, boxes or dust bags) are missing a fee will be charged to cover the replacement cost of the item/s.

    6. If an item is not returned on time the leasee is liable to cover the hiring cost of the next booking (to cover the loss caused by cancelling the next booking).

    1. Hire fees and postage costs are non-refundable for change of mind or cancelled events. A credit note or exchange will be issued if the customer changes their mind, subject to availability.

    2. Bookings made with discounts or coupons can not be transferred to another date. A credit note for the order amount will be issued if the booking requires cancellation or an exchange.

    3. Cancellations require at least 3 days notice.

    4. If the hire fee of the chosen item is less than the original hire cost, the difference cannot be refunded. If the cost is more than the original hire, the difference is to be paid before the booking can be confirmed.

    5. All requests for refunds in extreme circumstances will be reviewed and in most cases a credit note will be issued.

    6. Credit notes are valid for 12 months.

    7. Refunds are only given for ‘colour matching’ if the item is not accurately represented by Indulge Bag Hire (please note colours may differ on various devices). It is the responsibility of the customer to double check the true colour if in doubt before ordering.

  • It is the responsibility of the leasee to check for damages and notify Indulge Bag Hire prior to use if there are any discrepancies with the item and the Condition Report.

    This can be done via email, message or text.

    1. If the item has been damaged and requires repairs, a fee (repair cost plus postage and processing) will be charged to your credit card/debit card if insurance has not been purchased. A damage report will be sent and outline the repairs and cost required.

    2. If hire insurance has been purchased and the repair cost exceeds the covered amount ($50 for basic cleaning) the remaining balance will be charged to your credit card.

    3. If the damaged item has been booked and the item will not be back from repairs in time, an additional hire fee will be charged.

    4. In the event that the item is not returned in a usable condition, the leasee is responsible to cover the cost of a full replacement along with the applicable late fees. The leasee will be charged the RRP of the item. What is considered ‘usable’ or ‘completely damaged’ is up to the discretion of the business owner.

    5. Failure to comply with returns or the payment of fees will result in LEGAL ACTION. Debt collection services will be utilized to recover the outstanding amount along with any other associated costs or legal fees.

  • Hire price covers minor wear that naturally occurs from light use. This includes minor scuffs on corners, surface dust or dirt, fingerprints, and light exterior wear. These are considered normal signs of use and will not incur additional charges. 

    Please note that hire price does not cover the following:

    • Makeup stains: These require professional cleaning and are not covered by the insurance.

    • Negligent damage: This includes, but is not limited to, scratched logos, stained interiors or exteriors, drink spillage, scuffing, makeup stains, or dye transfer.

    • Cost of repairs: Any damage beyond minor wear will incur repair costs starting at $150. The final cost will depend on the severity of the damage and the charges set by the repair company.

    Additionally, hire price does not cover:

    • Loss or theft: Full retail price to replace item will be charged in the event the bag is lost or stolen during the rental period.

    By renting a bag, you agree to these terms and conditions and accept responsibility for the condition of the item while it is in your possession.

    Hire insurance DOES NOT cover the cost of repairs required from neglectful use. This may include (and is not limited to) scratched logos, stained interior/exterior, drink spillage, scuffing, makeup stains or dye transfer. The cost of maintenance or repairs starts at $150. The total will depend on the severity of the damage and the costs charged by the repair company.

    Hire insurance does not cover loss in transit or while the bag is in possession of the customer.

  • By agreeing to these terms and conditions you authorize Indulge Bag Hire to charge fees to your credit card.

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